Password Help

Change Password

To change your password:

1. Click the Change Password link below the Sign In prompt. This will take you to a new screen.
2. Enter your Corporation Code, User Name, and current Password. Click the Submit Button. This will take you to a new screen.
3. Enter your new password, and then enter it into the second box for verification. Your new password must follow the password policy. If it doesn't, or the two fields do not match, an error message will be displayed. Click the Submit Button.
4. When a new, valid password is entered, a message will appear verifying a successful change.

To return to the sign in page at any time, click the "Return to Sign In Page" link.

Forgotten Password

If you have forgotten your password, you can reset it from the login page.

1. Simply click the Forgot Your Password? link that appears below the Sign In prompt. This will take you to a new screen.
2. Enter your Corporation Code and User Name.
3. Click the Submit button.
4. If valid information is entered and you are authorized to use this functionality, a message will appear explaining that you have been sent an email with instructions and a link to change your password.  If this functionality is not available to you, a message will display with information on how to proceed. 
5. Click the link that appears in the email.
6. This will open up a new browser window. From this window, you will be prompted to enter your new password, and then enter it into a second box for verification. Your new password must follow the password policy. If it doesn't, or the two fields do not match, an error message will be displayed. Click the Submit Button.
7. When a new, valid password is entered, a message will appear verifying a successful change.

Locked Out

If you enter an incorrect password multiple times, the system will lock you out. If you are ever locked out of the DSSI system, an error message will appear.  If you are authorized to use this functionality, an email will be automatically sent with instructions and a link to change your password.  If this functionality is  not available to you, a message will display with information on how to proceed. 

To reset your password via the link in the email:

1. Click on the link that appears in the email. 
2. This will open up a new browser window. From this window, you will be prompted to enter your new password, and then enter it into a second box for verification. Your new password must follow the password policy. If it doesn't, or the two fields do not match, an error message will be displayed.
3. Click the Submit Button.
4. If valid information is entered, a message will appear explaining that you have been sent an email with instructions and a link to change your password. Click the link that appears in the email.
5. When a new, valid password is entered, a message will appear verifying a successful change.

DSSI Password Policy

All existing passwords will remain valid under the old password requirements until they expire. After expiration, all passwords will have to abide by the following rules:

• All passwords will be case sensitive. For example, a password of 'MayDay9' is not recognized when entered as 'mayday9'.
• All passwords must be:
  • at least six (6) characters long
  • should not contain commonly known information about the person or entity that uses the account, such as:
    • your company name;
    • your facility name;
    • your role or position within the facility or company;
    • words or expressions common to your profession;
    • common number combinations such as 123.
  • For example, 'Nurse123' and 'MapleOaksPass' would not be sufficiently strong passwords, and will not be accepted by the system.
• Previously used passwords can not be reused.
• When another representative such as a help desk or DSSI, resets a user's password, the user will be forced to change their password at their next login.
• All passwords must comply with these policies or they will not be accepted.